Health Administration Responsibility Project
Consumer Resources

Free help for patients

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Centers for Medicare & Medicaid Services (CMS)

The agency that administers Medicare and Medicaid

Medicare Hotline: (800) 638-6833

Info on HIPAA

Denial of Emergency Room Treatment -

Centers for Medicare and Medicaid Services

(415) 744-3501

Hospitals Cited

U.S. Dept. of Labor

Pension and Welfare Benefits Administration

Advice and Complaints about ERISA plans

(866) 275-7922

Field Offices

Center for Health Dispute Resolution

Issues Binding decisions in Medicare HMO disputes

Contracts with California's DMHC

Also for AZ, CT, RI, and some private HMOs

1 Fishers Rd., 2d Floor, Pittsford, NY 14534

(716) 586-1770, fax: (716) 586-2153

www.healthappeal.com

info@healthappeal.com

Center for Health Care Rights

Legal support for Medicare and HMO beneficiaries

(213) 383-4519

520 S. Lafayette Park Place, Suite 214

Los Angeles, CA 90057

California Dept. of Managed Health Care

For problems with HMOs, After HMO Grievance procedure has been exhausted

HMO Help Center

980 Ninth St., Suite 500

Sacramento, CA 95814-2725

(888) HMO-2219 (888-466-2219)

TDD: (877) 688-9891

Fax: (916) 229-0465

helpline@dmhc.ca.gov

www.hmohelp.ca.gov

Independent Medical Reviews

Calif. Dept. of Health Services Ombudsman

Support for MediCal HMO beneficiaries

(888) 452-8609

California Dept. of Insurance

For problems with non-HMO Insurance companies

(800) 927-HELP

California Dept. of Aging

(800) 510-2020 for Referral to local Long-term care Ombudsman

(916) 324-3968 for State Long Term Care Ombudsman, Beth Mann

Nursing Home Ombudsmen, Nationwide

Health Consumer Alliance (Calif.)

Health Care Coach (Calif.)

Health Rights Hotline

Only for Sacramento, Yolo, Placer & Eldorado counties

in California.

Toll free: (888) 354-4474; Local: (916) 551-2100

Medicare Rights Center (New York)

(212) 869-3850, Fax (212)869-3532.

Hours: Monday thru Thursday 10-- 2.

Cancer Legal Resource Center

Advice and legal referral for cancer patients

919 S. Albany St.

Los Angeles, CA 90015

phone: (866) THE-CLRC (866-843-2572)

drlc@lls.edu

California Medical Review, Inc. (CMRI)

a private, federally-funded non-profit organization

offers assistance to Medicare beneficiaries

re HMOs, Nursing Homes, etc.

Helpline: (800) 841-1602

Health Insurance Counseling and Advocacy Program (HICAP)

A program of the California Department of Aging

helps Medicare beneficiaries obtain Medicare, Medigap, long-term care and other related health insurance services.

Los Angeles County: (800) 824-0780; (213) 383-4579

Other Counties: (800) 434-0222

Just Health

A Volunteer organization

provides assistance to consumers having problems with the health care system